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Tours Koh Samui Refund & Cancellation Policy

Our Samui planed tour office

Tours Koh Samui Refund and Cancellation Policy attempts to accommodate our guest as much as possible and we charge only minimal fee in case of cancellation in accordance with the following guideline.

A FULL REFUND will be issued to the guest in the following circumstances:

  1. If cancellation by our guest takes place more than 48 hours prior to schedule start of tour - cancellation must be made by phone or email.
  2. In the case where cancellation has been made by Tours Koh Samui due to weather condition as explained below or for any other reason.

WEATHER CONDITIONS: If the weather on the day of your booked tour prevents us from having a safe and enjoyable experience you will be informed that the trip is cancelled or of the need to change your tour to another day. Please note that in the event of light rain without strong winds or big waves we will NOT cancel any tour; as it does not prevent us from having an enjoyable and safe experience.

In the event of a guest being absent at the scheduled start time of the tour or in the event that any guest cancels their tour after the 48 hour notice period prior to the scheduled start of the tour; NO refund of deposit paid will be issued to the guest UNLESS:

  1. The guest has requested to change the date of the tour or to credit the cost of the tour towards another tour at least 12 hours prior to scheduled start of tour – NO penalty fee will be charged for the first request. Requests for subsequent booking alterations will be charged at a MAXIMUM of 800 Thai Baht per a person.

The above cancellation policy do not apply for privet tours, boat charter, and transfers
No refund of deposit made by guest will be made for privet tours, boat charter or private transfers unless Tours Koh Samui cancel the service due to weather condition or any other reason as explained above - a full refund will be issued to the guest.

Cruise Ship Visitors exception In case guest advise us minimum of 16hr prior to the schedule start time of a privet tour booked of cancellation due to cruise ship cancellation of stopover in Koh Samui, a full refund will be issued.

Refunds will be processed within 48 hours of cancellation. Please note that refunds issued more than 60 days from original deposit will incur payment receiving and sending processing fees charge by our payment gateways of approximately 5.8% plus0.6 US$. Refunds issued less than 60 days from original deposit will incur cancelation fee imposed by Paypal of aproximate 0.30US$.

Please note that the above guidelines are what you should expect as worst case scenario. Tours Koh Samui will do everything possible to keep cancellation / amendment costs to a minimum. Each cancellation case will be individually evaluated by our European management team to determine if there were any conditions that will warrant full refund.

Samui Island Safari
Samui Island Safari
Tour Price : 1,600 Thai Baht per a person
You will see the most beautiful and best known attractions of Koh Samui with your English & German speaking guides. You will see the Big Buddha, a viewpoint between Chaweng and Lamai beaches. The bizarre stone formation...
Koh Tao Snorkeling tour
Koh Tao Snorkeling Tour
Tour Price : 1,800 Thai Baht per a person
The Speed Boat will take you directly to Koh Tao in about one hour and 30 minutes. The island consist of three small islands joined together by a beautiful sandbank. Together, these islands form four bays with crystal-clear water, white sandy beaches and amazing coral reefs that offer...
Ang Thong Marine Park kayaking tour
Ang Thong National Marine Park snorkeling & kayaking
Tour Price : 1,800 Thai Baht per a person
Depart from Big Buddha Samui to the Ang Thong National Marine Park and commence the morning snorkeling. Next we will explore some of the most interesting islands on the way to the blue lagoon...
Samui Fishing and Snorkeling boat
Big Game Fishing
Tour Price : 1,600 Thai Baht per a person
Big game fishing trip on a traditional Thai fishing boat. Embark on a good boat, with fine equipment and an experienced crew and set sail to some of the best fishing spots around Koh Samui. Fish for barracuda...

Tourism authority of Thailand
Tours Koh Samui service office location
24/3 Moo 5 Bophut, Ko Samui
Mobile: +66(0)81-737-1984, Office: +66(0)77-961-911
Skype Name: divesearobin - Fax +66(0)77-425-219 - Email: tks@tourskohsamui.com
   
 
 
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Big Buddha Samui

Emerald Lake, also known as the Blue Lagoon

Koh Samui

Snorkeling at Koh Nangyuan / Koh Tao

This web page was last updated on: 29-07-2012 @ 2004 Tours Koh Samui